HE PRO & HE PRO Ultra System Update Guide: What You Need to Know
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As part of our ongoing efforts to improve the user experience of HE PRO and HE PRO Ultra, we have continued to collect and review feedback from users during real-world use.
Based on the feedback received, 2 main issues have been identified:
- Audio and video synchronization issues on HE PRO Ultra during video playback
- Diga compatibility issues on HE PRO devices running Android 14
Because vehicle configurations, display combinations, connection methods, application versions, and system environments can vary between users, the same feature may perform differently under different usage scenarios.
For example, when HE PRO Ultra plays a video, both audio and video signals may go through multiple processing stages, including decoding, system processing, and output. If compatibility issues occur during any of these stages, noticeable audio/video delays may occur.
After collecting user feedback, reproducing reported cases, and conducting technical analysis, we confirmed that some of the reported issues are related to software optimization and system compatibility, rather than hardware failure.
To improve system stability and the overall user experience, we have released software updates addressing the confirmed issues described above.
If your device is experiencing one of these issues, please select the correct update file based on your device model and current system version.
⚠️ Important Update Information
These update files are intended to address specific known issues.
They are not mandatory updates for all devices.
If your HE PRO or HE PRO Ultra:
- Is currently working normally;
- Meets your daily usage requirements; and
- Is not experiencing any of the issues described in this article;
then you do not need to install the update.
Before updating, please confirm the following:
1. Confirm Your Device Model
Make sure your device is one of the following:
- HE PRO
- HE PRO Ultra
Different device models require different update packages.
2. Confirm Your Current System Version
For the Diga compatibility update, please make sure your HE PRO is running:
Android 14
Do not install this update package on devices running other system versions, such as Android 13.
3. Do Not Install the Wrong Update Package
Each device model has a corresponding software package.
Installing an incompatible update package may result in:
- The system failing to boot;
- Abnormal functionality; or
- System instability.
If you are unsure which update package is suitable for your device, please contact official customer support before upgrading.
4. What Should You Pay Attention to During the Update?
Before starting the update:
- Make sure the device has a stable power supply;
- Do not interrupt the update process;
- Do not install unrelated software packages.
If an error occurs during the update process, please contact customer support for assistance.
1. HE PRO Ultra: Audio & Video Synchronization Issue
Problem Description
Some users may experience audio/video synchronization delays when playing videos, including:
- A person starts speaking, but the audio is heard slightly later;
- The audio plays first, followed by the corresponding action on screen;
- Audio and video gradually become out of sync during extended playback;
- Synchronization performance may vary between different applications.
Improvements Included in This Update
This update improves:
- Audio and video processing;
- Media system compatibility; and
- The video playback synchronization mechanism.
After installing the update, the audio/video synchronization issues covered by this update should be improved.
Applicable Device
✅ HE PRO Ultra
The HE PRO Ultra audio/video synchronization optimization update package is available through official customer support.
Please contact official customer support to obtain the appropriate update file.
2. Android 14 HE PRO: Diga Compatibility Issue
Problem Description
Some HE PRO users running Android 14 may experience issues such as:
- Diga cannot start normally;
- Diga can open but does not function properly;
- Diga cannot output video through HDMI to the rear display(s).
If your device:
- Is a HE PRO; and
- Is running Android 14;
and you are experiencing one of the issues above, your device falls within the scope of this update.
Improvements Included in This Update
This update improves:
- Compatibility within the Android 14 system environment; and
- Diga application compatibility.
After the update:
✅ Diga compatibility can be improved on HE PRO devices running Android 14.
Important
This update package is only compatible with HE PRO devices running Android 14.
Do not install it on Android 13 devices.
The Android 14 HE PRO / Diga optimization update package is available through official customer support.
Please contact official customer support to obtain the appropriate update file.
3. Netflix Login Troubleshooting Guide
Netflix login issues are not necessarily caused by the device system.
Possible causes may include:
- Netflix account verification status;
- Too many active devices;
- Google service issues;
- Netflix application data;
- Changes to Netflix security policies.
If you are unable to log in to Netflix on your HE PRO or HE PRO Ultra, try the following troubleshooting methods.
Method 1: Complete Email Verification
- Open the email account associated with your Netflix account;
- Complete the required verification process;
- Return to the device and try logging in again.
Method 2: Reset Your Netflix Password
- Change your Netflix password;
- Sign out of the current login session;
- Try logging in again using the new password.
Method 3: Remove Unused Devices
Check the device list associated with your Netflix account and remove devices that you no longer use, such as:
- Phones;
- Tablets;
- TVs; and
- Other streaming devices.
Then try logging in to Netflix on your HE PRO or HE PRO Ultra again.
Method 4: Update Google Play Services
Some applications depend on Google Play Services to function properly.
We recommend updating Google Play Services to the latest available version.
After updating, restart the device and try logging in to Netflix again.
Method 5: Reinstall Netflix
Follow these steps:
- Uninstall Netflix;
- Restart the device;
- Reinstall Netflix through the Google Play Store or APKPure;
- Try logging in again.
Method 6: Check Whether a System Update Applies to Your Device
If the previous troubleshooting steps do not resolve the Netflix login issue, you can check the current system version of your device and contact customer support to obtain the latest system software version applicable to your specific device model.
You may then try a system upgrade if an appropriate update is available.
Please note that a system upgrade is not a universal solution for all Netflix login issues.
We recommend first checking account verification, password, and logged-in devices before considering a system update.
4. Update Coverage Summary
|
Device |
Issue |
Included in This Update? |
|
HE PRO Ultra |
Audio/video synchronization issue |
✅ Yes |
|
Android 14 HE PRO |
Diga compatibility issue |
✅ Yes |
|
HE PRO / HE PRO Ultra |
Netflix login issue |
⚠️ Depends on the specific cause |
FAQ
Q1: My HE PRO Ultra is working normally. Do I need to update it?
No.
This update is intended to address specific known issues. If your device is stable and meets your daily usage requirements, there is no need to update it.
Q2: Can HE PRO and HE PRO Ultra use the same update file?
No.
Different device models require different software packages. Please confirm your device model before updating.
Q3: Can an Android 13 HE PRO install the Android 14 Diga update?
No.
The Diga update is only compatible with:
HE PRO devices running Android 14.
Do not install this update package on Android 13 devices.
Q4: Will a system update fix all Netflix login issues?
Not necessarily.
Netflix login issues may be related to:
- Account status;
- Network environment;
- Application data;
- Google services; or
- System compatibility.
Please follow the troubleshooting steps above before considering a system update.
Final Notes
The current HE PRO and HE PRO Ultra system updates are primarily designed to improve:
✅ HE PRO Ultra audio/video synchronization
✅ Diga compatibility on Android 14 HE PRO devices
We will continue collecting user feedback and working to improve system stability and the overall user experience.
If your device is experiencing one of the issues described in this article, please prepare the following information before contacting customer support:
- Device model
- Current system version
- Detailed description of the issue
Then select the corresponding update package based on your device.
If you are unsure whether your device needs an update, please contact our customer support team for assistance.
We hope these updates will provide all HE PRO and HE PRO Ultra users with a more stable, smoother, and better entertainment experience.