Refund policy

Refund Policy

We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. If 45 days have passed since the delivery day, unfortunately, we can't offer you a refund or exchange.  Please make sure to contact us by email at support@onecarstereo.com on time.

Please note that for orders without discount codes, we can only refund the price difference within 24 hours due to changes in promotions.

Order Cancellation

We can cancel the order for you if you contact us within 12 hours of your purchase:

• If your payment is finished and the parcel is not shipped out, we will need to charge a $15 order processing fee to cover the warehouse's manual handling fee for the package and transaction fees.
• Orders can't be canceled once the parcel is shipped out.
• Due to the complexity of international transportation, please confirm the product information carefully before ordering. If it is not a product quality problem, we do not accept unreasonable returns and refund requests.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Return Process

• To start a return, you can contact us at support@onecarstereo.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
• If you decide to return an item, we will deduct a $35-$50 restocking fee from the amount you have paid if we did not make mistakes with your order.
• Any item that is returned more than 15 days after delivery will be eligible for a $35-$50 restocking fee.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Refund or Exchange

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and debit the refund too.

Note: we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@onecarstereo.com.