Informativa sui rimborsi
We have a 45-day refund and exchange policy, which means you have 45 days from the date you receive your item to request a refund or exchange. If more than 45 days have passed since shipment, unfortunately, we can't offer a refund or exchange.
Please be sure to contact us promptly by emailing support@onecarstereo.com.
For refunds or exchanges due to seller-related reasons, such as incorrect shipment or quality issues, and after confirmation with customer service, if all requirements are met, the following procedures will be followed:
Return:
Refund Amount: 100% of the actual amount paid
Return Shipping: Seller's responsibility
Exchange:
Return Shipping: Seller's responsibility
Replacement Shipping: Seller's responsibility
For refunds or exchanges due to buyer-related reasons, such as regret or incorrect size or color, and after confirmation with customer service, provided the item is unused and meets all requirements, the following procedures will be followed:
Refund:
Refund Amount: 100% of the actual amount paid
Return Shipping: Buyer's responsibility
Exchange:
Return Shipping: Buyer's responsibility
Replacement Shipping: Buyer's responsibility
Return Process：
Step 1: Please email our customer service representatives at support@onecarstereo.com to request the exchange/return.
Step 2: Upon receipt of your exchange/return request, our customer service representative will email you the exchange/return instructions and the exchange/return address. Please follow the instructions to process the exchange/return. We would appreciate it if you could provide us with some photos as return materials.
Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange.
FYI: It will take a longer time (maybe 1 to 2 weeks, depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.
Order Cancellation
If you contact us within 12 hours of purchase, we can cancel your order:
• If you've already paid but the package hasn't shipped, we'll cancel the order free of charge.
• Once the package has shipped, the order cannot be canceled. You can contact us for a refund or exchange after you've signed for the package.
• Due to the complexities of international shipping, please carefully review the product information before placing an order.
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and debit the refund too.
Note:If you need to exchange it for the same item, send us an email at support@onecarstereo.com.