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CarPlay AI Box Product
Q1. Will the Android CarPlay box (Ultra/ Elite/Smart/ XE/ HE PRO/ Lite) be compatible with my vehicle?
If your vehicle is equipped with a factory-installed wired CarPlay system, then these product is compatible. This includes vehicles with both wired and wireless CarPlay function.However, please note that this product is not compatible with vehicles that only have a wireless CarPlay connection such as BMW whole series.
Q2. How do I know if my car has wired carplay?
Three ways to check if your car has wired Carplay function:
1. Check if there is a Carplay icon on the car audio screenSome car manufacturers will display the Carplay icon on the car stereo screen.
2. Use an iPhone to test each USB port on the car stereoConnect the car stereo to the iPhone with a USB cable. If a pop-up window about using Carplay appears on the phone. It means your car has a Carplay function.
3. Consult a car dealer
Q3. How to play videos on CarPlay?
Turn your vehicle's display screen into a smart TV using the OneCarStereo AI Box. Simply plug the CarPlay AI Box into your car's USB port and the regular CarPlay or Android Auto screen will be replaced with our android user interface. Connect the internet (WiFi/4G SIM card) to download any app and start streaming video with the OneCarStereo android Box.
Q4. What are the differences between CarPlay AI boxes (Ultra/ Elite/ Smart/ XE/ HE PRO/ Lite)?
1.CarPlay AI Box Ultrais Qualcomm's highest performance octa-core processor 6225 chip equipped with 8G+128G memory, and supports WiFi and 4G card Internet access at the same time;
2. CarPlay AI Box XE is Qualcomm's cost-effective octa-core processor 6125 chip equipped with 4G+64G memory, and supports WiFi and 4G card Internet access at the same time;
3.CarPlay AI Box Elite/CarPlay AI Box Smartis Qualcomm's latest quad-core processor equipped with 2G+32G memory, only supports WiFi Internet access;
4.CarPlay Box HE PRO is Qualcomm's highest performance octa-core processor 6225 chip equipped with 8G+128G memory, and has HDMI output function;
Note:They can all upgrade the original car display to the Android system, and can download various apps online, such as Youtube, Netflix, Disney+, etc., and both support iPhone and Android smartphones to use wireless CarPlay and wireless Android Auto. The only difference is the chip processing speed and memory size.
Q5. Do CarPlay AI box adapters drain the battery?
Definitely Not!The OneCarStereo CarPlay AI box has minimal power consumption and won't significantly affect the car or phone battery. Additionally, if you notice the adapter's light still blinking after turning off your car, there's no need to worry. This occurs because there's residual current in the USB port. You can choose to unplug the adapter, or simply disregard it, as it will automatically power off after a short while.
Q6. Can I use the original parking backup camera with the CarPlay AI box?
Yes!The CarPlay box itself will not interfere with the backup camera as it is a standalone infotainment system.
Q7. How to install Apple carplay in an old car?
A wireless adapter won't be effective if your vehicle isn't equipped with CarPlay or Android Auto. Instead, you'll need to install a newDouble-din car stereothat supports wireless CarPlay and Android Auto.
Q8. If I want a refund, after-sales service or software upgrade, how can I contact OneCarStereo?
Email us:support@onecarstereo.comWe will get back to you within 2 business days.
Orders & Shipping
Q1. How fast is shipping & where does it ship from?
1. New orders will be sent out by express within 2 working days and will be delivered in 4-7 days.
2. Depending on the region, OneCarStereo will choose to send your order from our self-built warehouse in California by USPS or from our office in Hong Kong by DHL or FedEx.
Q2. How can I check the delivery information of my order?
1. You can track your order using ourorder tracker.2. You can find your order number in your order confirmation email.
3. To check your email inbox for the courier tracking number, search for "One Car Stereo" or "support@onecarstereo.com". If you can't find it in your inbox, please check your spam/promotion folder or send us an email.
Q3. Do I need to pay for shipping and taxes in my country for my order?
1. We offer free shipping worldwide and promise to deliver within 4-7 working days. Orders will be sent from the warehouse in California by USPS or the warehouse in Hong Kong by DHL and FedEx, and the courier tracking number will be sent to the reserved mailbox for the order promptly.
2. Generally, only European countries will generate their taxes and fees. Don't worry. If you encounter this situation, please contact us by email atsupport@onecarstereo.comto improve your shopping experience.
Worry-free service
Q1. What kind of after-sales service will I get?
1. All OneCarStereo products enjoy a 12-month warranty and long-term technical support. If you need to inquire about orders, understand the use of functions, obtain electronic manuals or upgrade software, please feel free to contact us by emailsupport@onecarstereo.com.
2. Stolen, lost or damaged products are not eligible for warranty coverage and do not meet warranty claim conditions. For products that meet warranty conditions, we will provide a direct warranty for the claimed product unless the product is no longer available, in which case we will provide a similar model.
Q2. What shopping protection can I get?
1. We have a secure and certified payment system, including Paypal, credit card payment, Apple Pay, and Google Pay. If your account is stolen, you can contact us by email in time or file a complaint directly with the bank. We will actively cooperate to handle your financial security needs.
2. For more return policies and after-sales guarantees, please check ourReturn Policy&Warranty.
Q3. Will the personal information I provide during the purchase process be disclosed?
Absolutely not!The personal information you provide during the shopping process will only be used for the delivery of the order and necessary notifications. For more privacy information, please see ourPrivacy policyand Do not sell my personal information.
If your question is not included in the above Q&A, feel free to contact us via email atsupport@onecarstereo.comor directly through the contact form below. We will get back to you as soon as possible.