garantie


 garantie

Remarque： Nous ne fournissons un service après-vente qu'aux clients qui achètent sur onecarstereo.com


Pour chaque achat, nous offrons une assistance complète au client, car nous voulons que nos clients soient entièrement satisfaits de l'achat.
Nous fournissons le service de garantie suivant :

(Veuillez noter que ce service de garantie ne s'applique qu'aux articles achetés sur onecarstereo.com)

 

GARANTIE LIMITÉE

    Nous offrons un service de garantie de 12 mois à compter de la date d'achat si vous utilisez nos produits conformément à leur destination.

    Si vous pensez avoir reçu un article défectueux, nous réparerons ou remplacerons l'article défectueux ou ses composants défectueux conformément aux termes de cette garantie limitée.

    Nous ne garantissons pas nos produits contre les bris généraux ou les dommages résultant d'une mauvaise utilisation, de modifications ou d'un entretien inapproprié.

    Cette garantie limitée s'applique uniquement aux produits achetés directement auprès de nous, sauf interdiction contraire par la loi.

    Nous nous réservons le droit de rejeter les demandes de garantie pour les produits achetés auprès de vendeurs non autorisés, y compris les sites Web non autorisés.

    Nous limitons l'applicabilité des garanties implicites, y compris les garanties implicites de qualité marchande et d'adéquation à un usage particulier, à la durée de cette garantie limitée.

    Dans la mesure permise par la loi, nous déclinons toute autre garantie de quelque nature que ce soit. Certains états et pays n'autorisant pas les limitations sur les garanties implicites, la limitation ci-dessus peut ne pas s'appliquer à vous.

    Notre seule responsabilité pour tout défaut sera telle qu'énoncée dans cette garantie limitée et exclut toute réclamation pour dommages accessoires ou consécutifs. Certains états et pays n'autorisent pas l'exclusion ou la limitation des dommages accessoires ou consécutifs, de sorte que la limitation ou l'exclusion ci-dessus peut ne pas s'appliquer à vous.

    Aucune personne ou entité n'est autorisée à faire toute autre garantie en notre nom. Cette garantie vous confère des droits légaux spécifique. Vous pouvez également avoir d'autres droits qui varient d'un État à l'autre et d'un pays à l'autre.

CarPlay AI Box Product

If your vehicle is equipped with a factory-installed wired CarPlay system, then these product is compatible. This includes vehicles with both wired and wireless CarPlay function.However, please note that this product is not compatible with vehicles that only have a wireless CarPlay connection such as BMW whole series.

Three ways to check if your car has wired Carplay function:

1. Check if there is a Carplay icon on the car audio screenSome car manufacturers will display the Carplay icon on the car stereo screen.
2. Use an iPhone to test each USB port on the car stereoConnect the car stereo to the iPhone with a USB cable. If a pop-up window about using Carplay appears on the phone. It means your car has a Carplay function.
3. Consult a car dealer

Turn your vehicle's display screen into a smart TV using the OneCarStereo AI Box. Simply plug the CarPlay AI Box into your car's USB port and the regular CarPlay or Android Auto screen will be replaced with our android user interface. Connect the internet (WiFi/4G SIM card) to download any app and start streaming video with the OneCarStereo android Box.

1.CarPlay AI Box Ultrais Qualcomm's highest performance octa-core processor 6225 chip equipped with 8G+128G memory, and supports WiFi and 4G card Internet access at the same time;
2. CarPlay AI Box XE is Qualcomm's cost-effective octa-core processor 6125 chip equipped with 4G+64G memory, and supports WiFi and 4G card Internet access at the same time;
3.CarPlay AI Box Elite/CarPlay AI Box Smartis Qualcomm's latest quad-core processor equipped with 2G+32G memory, only supports WiFi Internet access;
4.CarPlay Box HEis Rockchip quad-core chip equipped with 4G+64G memory, and has HDMI output function, which can support TV viewing and WiFi Internet access;

Note:They can all upgrade the original car display to the Android system, and can download various apps online, such as Youtube, Netflix, Disney+, etc., and both support iPhone and Android smartphones to use wireless CarPlay and wireless Android Auto. The only difference is the chip processing speed and memory size.

Definitely Not!The OneCarStereo CarPlay AI box has minimal power consumption and won't significantly affect the car or phone battery. Additionally, if you notice the adapter's light still blinking after turning off your car, there's no need to worry. This occurs because there's residual current in the USB port. You can choose to unplug the adapter, or simply disregard it, as it will automatically power off after a short while.

Yes!The CarPlay box itself will not interfere with the backup camera as it is a standalone infotainment system.

A wireless adapter won't be effective if your vehicle isn't equipped with CarPlay or Android Auto. Instead, you'll need to install a newDouble-din car stereothat supports wireless CarPlay and Android Auto.

Email us:support@onecarstereo.comWe will get back to you within 2 business days.

Orders & Shipping

1. New orders will be sent out by express within 2 working days and will be delivered in 4-7 days.
2. Depending on the region, OneCarStereo will choose to send your order from our self-built warehouse in California by USPS or from our office in Hong Kong by DHL or FedEx.

1. You can track your order using ourorder tracker.2. You can find your order number in your order confirmation email.
3. To check your email inbox for the courier tracking number, search for "One Car Stereo" or "support@onecarstereo.com". If you can't find it in your inbox, please check your spam/promotion folder or send us an email.

1. We offer free shipping worldwide and promise to deliver within 4-7 working days. Orders will be sent from the warehouse in California by USPS or the warehouse in Hong Kong by DHL and FedEx, and the courier tracking number will be sent to the reserved mailbox for the order promptly.
2. Generally, only European countries will generate their taxes and fees. Don't worry. If you encounter this situation, please contact us by email atsupport@onecarstereo.comto improve your shopping experience.

Worry-free service

1. All OneCarStereo products enjoy a 12-month warranty and long-term technical support. If you need to inquire about orders, understand the use of functions, obtain electronic manuals or upgrade software, please feel free to contact us by emailsupport@onecarstereo.com.
2. Stolen, lost or damaged products are not eligible for warranty coverage and do not meet warranty claim conditions. For products that meet warranty conditions, we will provide a direct warranty for the claimed product unless the product is no longer available, in which case we will provide a similar model.

1. We have a secure and certified payment system, including Paypal, credit card payment, Apple Pay, and Google Pay. If your account is stolen, you can contact us by email in time or file a complaint directly with the bank. We will actively cooperate to handle your financial security needs.
2. For more return policies and after-sales guarantees, please check ourReturn Policy&Warranty.

Absolutely not!The personal information you provide during the shopping process will only be used for the delivery of the order and necessary notifications. For more privacy information, please see ourPrivacy policyand Do not sell my personal information.

If your question is not included in the above Q&A, feel free to contact us via email atsupport@onecarstereo.comor directly through the contact form below. We will get back to you as soon as possible.