Privacy Policy

Privacy Policy


What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or phone number. You may, however, visit our site anonymously.
 

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

To process point of sale transactions:
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
To send periodic emails:
The email address you provide for order processing, may be used to send you Information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Advertising and business information:
We may show advertisements to you and others for our products based on the information we have collected from you, such as: what you have installed, accessed, used, and purchased.
 

How is this information shared?
Third-party providers: We may share your personal information with third party vendors, service providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.These 3rd parties include, but are not limited to: Shopify, Facebook Ads Manager, Google Ads, Mailchip.
In Response to Legal Process: We may disclose the information we collect from you if permitted or required by law, to comply with state, federal, and international laws, a judicial proceeding, court order or other legal process, such as in response to a subpoena, search warrant, or government or regulatory request.
 

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment Gateway Providers Database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.



Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow it to) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

 

Third party cookies
We also may engage third parties to provide analytics services about your use of and interaction with our Sites, including, without limitation, Google Analytics, to track and analyze Site data, which may include personal information. We use the data collected by such third parties to help us administer and improve the quality of the Sites, to analyze usage of the Sites, compile reports on our Sites’s activity, provide other services related to our Sites’ activity and usage, and to improve lasfit’s marketing efforts. We do not have access to or control over these third party cookies nor does this Privacy Policy cover such third parties’ use of data. Google Analytics features are based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, or Google Analytics Demographics and Interest Reporting) and will be transmitted to and stored by Google and subject to Google’s privacy policies.

 

Do we disclose any information to outside parties?
NO, we do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other users.

 

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

California Online Privacy Protection Act compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to Edit User Profile.

 

Children’s Online Privacy Protection Act compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), and we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

 

Online privacy policy only
This online Privacy Policy applies only to information collected through our website and not to any information collected offline.

 

Terms of use
Please also read our Terms of Use, which explains proper use of our website at www.onecarstereo.com

 

Your consent
By using our site, you consent to our website Privacy Policy.

 

Changes to our privacy policy
If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below.

CarPlay AI Box Product

Q1. Will the Android CarPlay box (Ultra/ Elite/Smart/ XE/ HE PRO/ Lite) be compatible with my vehicle?

If your vehicle is equipped with a factory-installed wired CarPlay system, then these product is compatible. This includes vehicles with both wired and wireless CarPlay function.However, please note that this product is not compatible with vehicles that only have a wireless CarPlay connection such as BMW whole series.

Q2. How do I know if my car has wired carplay?

Three ways to check if your car has wired Carplay function:

1. Check if there is a Carplay icon on the car audio screenSome car manufacturers will display the Carplay icon on the car stereo screen.
2. Use an iPhone to test each USB port on the car stereoConnect the car stereo to the iPhone with a USB cable. If a pop-up window about using Carplay appears on the phone. It means your car has a Carplay function.
3. Consult a car dealer

Q3. How to play videos on CarPlay?

Turn your vehicle's display screen into a smart TV using the OneCarStereo AI Box. Simply plug the CarPlay AI Box into your car's USB port and the regular CarPlay or Android Auto screen will be replaced with our android user interface. Connect the internet (WiFi/4G SIM card) to download any app and start streaming video with the OneCarStereo android Box.

Q4. What are the differences between CarPlay AI boxes (Ultra/ Elite/ Smart/ XE/ HE PRO/ Lite)?

1.CarPlay AI Box Ultrais Qualcomm's highest performance octa-core processor 6225 chip equipped with 8G+128G memory, and supports WiFi and 4G card Internet access at the same time;
2. CarPlay AI Box XE is Qualcomm's cost-effective octa-core processor 6125 chip equipped with 4G+64G memory, and supports WiFi and 4G card Internet access at the same time;
3.CarPlay AI Box Elite/CarPlay AI Box Smartis Qualcomm's latest quad-core processor equipped with 2G+32G memory, only supports WiFi Internet access;
4.CarPlay Box HE PRO is Qualcomm's highest performance octa-core processor 6225 chip equipped with 8G+128G memory, and has HDMI output function;

Note:They can all upgrade the original car display to the Android system, and can download various apps online, such as Youtube, Netflix, Disney+, etc., and both support iPhone and Android smartphones to use wireless CarPlay and wireless Android Auto. The only difference is the chip processing speed and memory size.

Q5. Do CarPlay AI box adapters drain the battery?

Definitely Not!The OneCarStereo CarPlay AI box has minimal power consumption and won't significantly affect the car or phone battery. Additionally, if you notice the adapter's light still blinking after turning off your car, there's no need to worry. This occurs because there's residual current in the USB port. You can choose to unplug the adapter, or simply disregard it, as it will automatically power off after a short while.

Q6. Can I use the original parking backup camera with the CarPlay AI box?

Yes!The CarPlay box itself will not interfere with the backup camera as it is a standalone infotainment system.

Q7. How to install Apple carplay in an old car?

A wireless adapter won't be effective if your vehicle isn't equipped with CarPlay or Android Auto. Instead, you'll need to install a newDouble-din car stereothat supports wireless CarPlay and Android Auto.

Q8. If I want a refund, after-sales service or software upgrade, how can I contact OneCarStereo?

Email us:support@onecarstereo.comWe will get back to you within 2 business days.

Orders & Shipping

Q1. How fast is shipping & where does it ship from?

1. New orders will be sent out by express within 2 working days and will be delivered in 4-7 days.
2. Depending on the region, OneCarStereo will choose to send your order from our self-built warehouse in California by USPS or from our office in Hong Kong by DHL or FedEx.

Q2. How can I check the delivery information of my order?

1. You can track your order using ourorder tracker.2. You can find your order number in your order confirmation email.
3. To check your email inbox for the courier tracking number, search for "One Car Stereo" or "support@onecarstereo.com". If you can't find it in your inbox, please check your spam/promotion folder or send us an email.

Q3. Do I need to pay for shipping and taxes in my country for my order?

1. We offer free shipping worldwide and promise to deliver within 4-7 working days. Orders will be sent from the warehouse in California by USPS or the warehouse in Hong Kong by DHL and FedEx, and the courier tracking number will be sent to the reserved mailbox for the order promptly.
2. Generally, only European countries will generate their taxes and fees. Don't worry. If you encounter this situation, please contact us by email atsupport@onecarstereo.comto improve your shopping experience.

Worry-free service

Q1. What kind of after-sales service will I get?

1. All OneCarStereo products enjoy a 12-month warranty and long-term technical support. If you need to inquire about orders, understand the use of functions, obtain electronic manuals or upgrade software, please feel free to contact us by emailsupport@onecarstereo.com.
2. Stolen, lost or damaged products are not eligible for warranty coverage and do not meet warranty claim conditions. For products that meet warranty conditions, we will provide a direct warranty for the claimed product unless the product is no longer available, in which case we will provide a similar model.

Q2. What shopping protection can I get?

1. We have a secure and certified payment system, including Paypal, credit card payment, Apple Pay, and Google Pay. If your account is stolen, you can contact us by email in time or file a complaint directly with the bank. We will actively cooperate to handle your financial security needs.
2. For more return policies and after-sales guarantees, please check ourReturn Policy&Warranty.

Q3. Will the personal information I provide during the purchase process be disclosed?

Absolutely not!The personal information you provide during the shopping process will only be used for the delivery of the order and necessary notifications. For more privacy information, please see ourPrivacy policyand Do not sell my personal information.

If your question is not included in the above Q&A, feel free to contact us via email atsupport@onecarstereo.comor directly through the contact form below. We will get back to you as soon as possible.