FAQ's

If your vehicle is equipped with a factory-installed wired CarPlay system, then these products are compatible. This includes vehicles with both wired and wireless CarPlay function.

However, please note that this product is not compatible with vehicles that only have a wireless CarPlay connection such as the entire BMW series.

Three ways to check if your car has wired CarPlay function:

1. Check if there is a CarPlay icon on the car audio screen: Some car manufacturers display the CarPlay icon on the car stereo screen.
2. Use an iPhone to test each USB port on the car stereo: Connect the car stereo to the iPhone with a USB cable. If a pop-up window about using CarPlay appears on the phone, it means your car has a CarPlay function.
3. Consult a car dealer

Turn your vehicle's display screen into a smart TV using the OneCarStereo AI Box. Simply plug the CarPlay AI Box into your car's USB port and the regular CarPlay or Android Auto screen will be replaced with our Android user interface. Connect to the internet (WiFi/4G SIM card), download any app, and start streaming video with the OneCarStereo Android Box.

1. CarPlay AI Box Ultra: Qualcomm's highest performance octa-core 6225 chip, 8G+128G memory, supports WiFi and 4G card internet access.
2. CarPlay AI Box XE: Qualcomm's cost-effective octa-core 6125 chip, 4G+64G memory, supports WiFi and 4G card internet access.
3. CarPlay AI Box Elite / Smart: Qualcomm's latest quad-core processor, 2G+32G memory, supports WiFi internet access only.
4. CarPlay AI Box HE PRO: Qualcomm's highest performance octa-core 6225 chip, 8G+128G memory, includes HDMI output.

Note: All models upgrade the original car display to Android, support app downloads like YouTube, Netflix, Disney+, and support wireless CarPlay and Android Auto. Differences lie in chip speed and memory size.

Definitely not! The OneCarStereo CarPlay AI Box has minimal power consumption and won't significantly affect your car or phone battery. If the adapter’s light blinks after shutting off the car, it's just residual USB current. You can unplug it or ignore it — it will auto power off shortly.

Yes! The CarPlay AI Box works as a standalone infotainment system and will not interfere with your backup camera.

A wireless adapter won’t work unless your vehicle already supports CarPlay or Android Auto. Instead, install a new double-DIN stereo that supports wireless CarPlay and Android Auto.

Email us: support@onecarstereo.com. We’ll reply within 2 business days.

1. New orders ship within 2 working days and usually arrive in 4–7 days.
2. Orders ship from our California warehouse via USPS or from Hong Kong via DHL/FedEx, depending on your region.

1. Track your order using our order tracker.
2. Find your order number in the confirmation email.
3. Search your inbox for "One Car Stereo" or "support@onecarstereo.com". If not found, check spam/promotions or email us.

1. We offer free worldwide shipping. Orders are delivered in 4–7 business days from California (USPS) or Hong Kong (DHL/FedEx). Tracking is sent via email.
2. Only some European countries may apply import taxes. If this happens, contact us at support@onecarstereo.com for assistance.

1. All products come with a 12-month warranty and lifetime technical support. For manuals, software upgrades, or questions, email support@onecarstereo.com.
2. Lost, stolen, or damaged items are not covered. If eligible, we’ll replace the product or offer a similar model if unavailable.

1. We use secure and certified payment systems including PayPal, credit cards, Apple Pay, and Google Pay. If your account is compromised, email us or contact your bank. We’ll assist you immediately.
2. For return policies and guarantees, please check our Return Policy and Warranty pages.

Absolutely not! Your personal data is used only for order fulfillment and notifications. For details, view our Privacy Policy and Do Not Sell My Personal Information pages.